American Cruise Lines

Hospitality Trainer

Job Locations US-CT-Guilford
Job ID


American Cruise Lines is adding an additional Hospitality Trainer to join our Training Department located in Guilford, CT. Within this role you will facilitate training courses for all of our new hires at our brand new training center. As a Hospitality Trainer you will be involved throughout the process of the development of our new hires with the incorporation of our company values to encourage innovation, teamwork, and leadership. You will build and make use of all of the necessary tools to support all aspects of training including lectures and visual materials in a highly personalized, creative, and fun learning environment.


Our ideal candidate should possess a background within the hospitality industry. A prior knowledge of fine dining standards, housekeeping standards, customer service, and standard operating procedures is preferred. You must be able to develop our new shipboard team members through advocacy, coaching, mentoring, and training. We are seeking an individual who is charismatic, engaging, creative, and able to work within a fast paced environment.


Our position of Hospitality Trainer provides a great opportunity to play an essential role in the personal development of our team and contribute to the continued success of American Cruise Lines!


  • Deliver training and support to a growing team
  • Provide continual feedback to improve the skills of our new hires
  • Present and facilitate the American Cruise Lines Introductory Training Program lessons within a classroom setting
  • Ensure that all new hires are properly trained and developed in order to reach their maximum potential
  • Create and organize training manuals, visual aids, and other educational materials
  • Research and implement new training techniques and exercises
  • Be flexible and accommodating to do what it takes to help others succeed


  • Bachelor’s Degree, Military Service, or Teaching experience a plus
  • Training or instructional experience with large groups a plus
  • Exceptional written and verbal communication skills
  • Excellent MS Office skills
  • Meticulous attention to detail, ability to multi-task, ability think on your feet and superior organizational skills
  • Experience in the hospitality industry
  • Ability and willingness to travel as needed


American Cruise Lines offers a comprehensive benefits package including medical/dental, insurance and 401k.







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