American Cruise Lines

Customer Service Representative

Job Locations US-UT-Sandy
Job ID
2019-2069
Category
Customer Service/Support

Overview

American Cruise Lines, the leader in luxury small ship cruising throughout the U.S., has an exciting opportunity for a Customer Service Representative. He/she will provide superior service to new and existing passengers on our world-class cruises. American Cruise Lines is the largest U.S. cruise ship operator. The company is growing fast and operates 35 luxury river and coastal cruises in 28 states around the country. As part of the American Cruise Lines team you will be helping people make lasting vacation memories.  American Cruise Lines offers a comprehensive benefits package including medical/dental insurance and 401k. Starting Pay $15/hr + Commission. 

Responsibilities

  • Be the frontline contact with our customers before and during scheduled cruises
  • Coordinate special requests for all passengers
  • Support ongoing Sales operations
  • Assist with payment and reservations
  • Problem solving

Qualifications

  • A real passion for the Travel Industry
  • Superior phone and customer service experience
  • Excellent communication skills, both verbal and written
  • Attention to detail, with the ability to work in a fast paced environment
  • Great administrative and organizational skills
  • Ability to handle confidential information in a professional manner
  • Microsoft Word, Excel and Outlook
  • Data Entry Skills

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