American Cruise Lines

  • Hospitality Trainer

    Job Locations US-CT-Guilford
    Job ID
    2018-1294
    # of Openings
    2
    Category
    Hidden (22126)
  • Overview

    American Cruise Lines is seeking a flexible and dynamic individual to conduct training courses for new-hire hotel, restaurant, and hospitality staff at our training center in Guilford, CT. Our ideal candidate should be experienced in the Hospitality Industry, and be familiar with fine dining standards, housekeeping standards, customer service, standard operating procedures and other related areas.

     

    We are committed to providing a highly personalized, creative, and fun learning environment for our Crew Members.  We strive to teach and maintain the highest levels of service quality and customer satisfaction. Training new candidates will be challenging and rewarding.  The position of Hospitality Trainer provides a great opportunity to play an essential role in the personal development of our team and contribute to the continued success of American Cruise Lines.

     

    Responsibilities

    • Facilitating American Cruise Lines Introductory Training Program, as well as operational recurrent training for employees 
    • Ensure that crew members are trained, developed and utilized to their maximum potential. Ensuring exceptional quality of service through consistent standard training, development, and coaching.
    • Develop and organize training manuals, visual aids and other educational materials
    • Research and implement new training techniques and exercises
    • Additional administrative duties as required

    Qualifications

    • Bachelor’s Degree, Military service. or Teaching experience a plus
    • Training or instructional experience with large groups a plus
    • Exceptional written and verbal communication skills
    • Excellent MS Office skills
    • Meticulous attention to detail, ability to multi-task, ability think on your feet and superior organizational skills
    • Experience in the hospitality industry
    • Ability and willingness to travel as needed

    American Cruise Lines offers a comprehensive benefits package including medical/dental, insurance and 401k.

     

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