Regional Director of Operations

US-WA
Job ID
2017-1262
# of Openings
1
Category
Management

Overview

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Regional Director of Operations

American Cruise Lines

American Cruise Lines, the world’s leading small ship cruise line, is seeking an experienced Regional Director of Operations to oversee and direct the hotel services and personnel onboard a fleet of American Flagged riverboats and cruise ships in the Pacific Northwest. This is a senior level position directly responsible for the guests’ experience onboard the ships.  The Director is responsible for managing the west coast regional shore side office, supervising shore side office employees, and reporting to executive management at the American Cruise Lines corporate office in Connecticut.

The Director will travel to the Company’s fleet of riverboats and ships to supervise shipboard managers to ensure company standards are followed in order to exceed ours guests’ expectations.

Candidates will be hospitality professionals with ten or more years of experience successfully managing a luxury hotel brand with proven ability to deliver exceptional guest experiences while meeting all budgetary and regulatory requirements.

 

Responsibilities

  • Supervise shipboard hotel officers
  • Manager regional shore side office
  • Travel to ships operating on the west coast of the United States and Alaska
  • Perform ship evaluations and audits
  • Maintain brand standards and customer service standards
  • Budget and regulatory requirements

Qualifications

  • Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management, or Business
  • 10 years management experience at a full-service hotel, resort, or cruise ship
  • Exceptional written and verbal communication skills
  • Proficient in Microsoft Office
  • Flexible schedule and willingness to travel
  • Pre-employment drug test

American Cruise Lines operates the world’s newest fleet of cruise ships and is the leader in the small, luxury cruising market offering 7, 10, and 14 night cruises to destinations all across America including the Mississippi River and Alaska.  American Cruise Lines offers a unique and exciting workplace environment with a competitive salary based on experience plus comprehensive benefits package including medical and dental insurance programs, vacation and matching 401k.

 

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